Testimonials

If you don’t believe that an experienced care quality consultant can benefit your service, just take a look at these reviews from clients past and present.

“We would highly recommend CIA’s services and would certainly commission their services again in future…”

“We engaged Care Improvement Associates Ltd on a bespoke assignment to enhance our management insight from an external and more objective angle and perspective.

We were Delighted with both the service and support received from the head office at CIA, as well as the professional consultant assigned to the project.

We would highly recommend CIA’s services and would certainly commission their services again in future, should the need arise.”

Mike Padgham, Chairman of Independent Care Group, CEO of St Cecilia’s Care Group

“The insight they were both able to give, and the ideas and suggestions, was extremely useful and the team were left feeling very inspired…”

It was our pleasure to have the CIA ‘Mock Inspection Team’ with us – the two days went extremely well and they both confirmed the areas of improvement we expected, which was reassuring to know that our own identified priorities were accurate.

The insight they were both able to give, and the ideas and suggestions, was extremely useful and the team were left feeling very inspired.”

Jamie Anderson, CEO Age UK, (Wirral)

“CIA bring independence, professionalism and a critical eye…”

“Voyage Care are committed to the provision of outstanding care and support for every person we support. We are proud to have a proven track record for delivering support which is innovative, high quality and responsive. In order to enable attainment of positive outcomes for people, we ensure that all our care and support specialisms are underpinned by nationally recognised evidence and best practice. 

Voyage Care are delighted to have engaged Care Improvement Associates Ltd to support us with the continued development of our sector leading specialisms.  CIA bring independence, professionalism and a critical eye to the development of new processes and specialisms which absolutely supports delivery of our strategy.”

Amanda Griffiths, Quality Director at Voyage Care

“Their commitment, professionalism, energy and quality of their work, from both customer services and the front-line consultancy is absolutely fantastic…”

“We are continually aiming to be an outstanding provider. Care Improvement Associates are facilitating this goal by providing an outstanding care quality audit service to us across various locations.

Their commitment, professionalism, energy and quality of their work, from both customer services and the front-line consultancy is absolutely fantastic. We cannot praise the CIA service, or recommend them enough.”

Allyson Kay, Head of Learning Disability Services at Look Ahead Care & Support

“…a depth of experience around quality and compliance that is second to none…”

“Starting up a brand new care & support company can be challenging, especially getting everything right around CQC support, legal and compliance.  Building a relationship with our partners Care Improvement Associates has helped our Quality team to form and develop systems and processes to a high standard; not just satisfying and complying to the CQC, but ensuring our policies and procedures are bespoke and in line with Adjuvo’s standards and principles.

Samuel and the team also have a depth of experience around quality and compliance that is second to none. They are supporting Adjuvo in reviewing compliance and quality of potential acquisitions and then reporting back with recommendations as part of due diligence. They are also able to offer training and development to staff.  

Samuel is also a pleasure to work with, we share the same ethos and values to ensure care and support is of the highest standard and helps people supported to flourish and reach their goals and potential.”  

Mark Lovell, Chief Executive, Adjuvo Care & Support Ltd. 

“The inspections are valuable in developing our service improvement planning…”

“Centrum Care Homes had recently acquired two care homes that had been in administration for three years.  We engage with Care Improvement Associates to carry out mock CQC Inspections, to give guidance on where care homes are doing well and what they are not doing. The inspections and feedback allow us to be pro-active in developing plans to improve our care services for our residents.  

The inspections are valuable in developing our service improvement planning and working with the team to develop our care services.”  

Tushar Shar, Director of Centrum Care Homes

“The Mock Inspection service from CIA has helped us to see care quality from an objective perspective…”

 “Radfield Home Care are delighted that Care Improvement Associates Ltd are now our preferred care quality and ‘mock inspection’ supplier.

As a quality home care provider and support centre to our growing franchise network, we are continually striving to be outstanding. 

The Mock Inspection service from CIA has helped us to see care quality from an objective perspective, be even more proactive and prepare for CQC inspections in  a positive way.”

“I am really happy with the relationship and would love to keep Care Improvement Associates Ltd as our preferred supplier to Radfield Home Care. We have now built CIA mock Inspections for new franchise offices into our cashflow.”

Dr Hannah MacKechnie, Managing Director National Office of Radfield Home Care

“Care Improvement Associates have passion and enthusiasm. They put their whole into any given task and ensure outstanding practices are embedded into all the work they complete.”

“We are proud to be providing external & bespoke Training & Development Programmes to the Management and Staff, at the Award Winning and CQC Rated Outstanding, Happy Futures Support Specialists Ltd.

“Care Improvement Associates have passion and enthusiasm. They put their whole into any given task and ensure outstanding practices are embedded into all the work they complete.  They are helpful, enthusiastic and have the drive to succeed in everything they do!” 

Angela Fletcher, CEO of Happy Futures

“Using CIA has allowed Nexxus to ensure we cope with rapid growth whilst adhering to our quality goals and ethos.”

“Using an external 3rd party to undertake quality assurance inspections has always been a central part of Nexxus’s quality strategy.

Care Improvement Associates have proved themselves to be highly efficient, capable and knowledgeable. The CIA associate was thorough and produced a report that was accurate and detailed, allowing the Nexxus senior leadership team to draft and implement our quality improvement plan.

Starting a new care service from scratch is always difficult; growing from a zero base to 800 hours per week in a little over 12 weeks is fraught with problems. Using CIA has allowed Nexxus to ensure we cope with rapid growth whilst adhering to our quality goals and ethos. I look forward to the next visit booked for 4 months time.”

Simon Crowther, Chief Operating Officer, Nexxus Care

“Warwickshire County Councils Strategic Commissioning Business Unit endorse the work that Care Improvement Associates Ltd do and would recommend their services.”

“We engaged Care Improvement Associates Ltd to support us across two independent care home settings that were experiencing serious care quality and compliance issues. CIA provided a team of highly skilled and experienced Interim Care Managers / Consultants to assist in extremely challenging circumstances.

They assisted us to manage a large staff group and helped us to maintain the safety and well being of residents at both homes during this time. Warwickshire County Councils Strategic Commissioning Business Unit endorse the work that Care Improvement Associates Ltd do and would recommend their services.”

Warwickshire County Council

“It’s the quality of service you’re offering, Hilary delivered everything you said she would, she clearly loves what she does…”

“I wanted to pass on how super it was to have Hilary for the two days. She was a perfect match for Auburn Mere, she had some great ideas and I learned so very much from her in just two days.

She did exactly what I had hoped she would do, she looked in from the outside and gave me some great tools for the future. She was able to give me practical, doable steps to work towards outstanding. It was like a two day supervision session for me, with practical outcomes, it’s just what I needed.

I discussed the issues I’ve not been able to solve by myself and she gave me some very practical methods of solving these. She was encouraging, inspiring and honest.

I’m really glad I did this and can’t wait to read the report. Sam, I’ve followed you on linked in for ages and can see why your company is going from strength to strength. It’s the quality of service you’re offering, Hilary delivered everything you said she would, she clearly loves what she does and had great pride in telling me about the great company she’s working for. Thank you for this great service.”

Marlene Kelly, Registered Manager, Auburn Mere

“The Care Improvement Associates consultancy has been excellent.”

“The Care Improvement Associates consultancy has been excellent. The regulatory specialist that CIA sent to us definitely understands our specific model and we are confident that he is the right person to support us on our journey.

We have thoroughly appreciated the input and look forward to our future workings.

We would certainly recommend Care Improvement Associates.”

Maria Flanagan, Head of Operations, Gray Healthcare

“The project management and specialists involved were highly reliable, knowledgeable and experts in their field.”

“We engaged Care Improvement Associates Ltd to assist us in a specialist, bespoke, care home development project, as well as board level regulatory and CQC training workshops for our non executive board of Directors. The project management and specialists involved were highly reliable, knowledgeable and experts in their field.

We would highly recommend their services and would not hesitate to utilise CIA again in future.”

Sarah Hanson, Executive Director

“We are delighted with the high standards of care quality and CQC compliance services…”

“Care Improvement Associates Ltd carry out extremely professional and thorough Mock CQC inspections at our registered care homes.

We are delighted with the high standards of care quality and CQC compliance services from both the consultant and the CIA Head Office team and have recently been rated Good by the Care Quality Commission (CQC)”

Farooq Patel, Wellbeing care