Consultant Testimonials
Hear from our experienced consultants about their approach to supporting healthcare providers through CQC audits, compliance, and continuous improvement.
Client Testimonials
If you don’t believe that an experienced care quality consultant can benefit your service, just take a look at these reviews from clients past and present.
“Our shared vision for improving care across the nation has been a key driver for the ease and scale at which we have been able to work together.”
“Cera are committed to excellence in care quality, so naturally, we are delighted to be working with CIA. Our shared vision for improving care across the nation has been a key driver for the ease and scale at which we have been able to work together.
The team have shown real dedication and set us up for success right from the start and we are excited to see what we can achieve with their support.”
Cera
“We’re proud to be working with CIA and look forward to developing the relationship further over the coming months and years…”
“The basis of any successful care business is high quality provision and customer and colleague engagement. At Bluebird Care we are exceptionally proud of the quality of the services we provide, in fact 2019 saw a 76% uplift in the number of Bluebird Care businesses achieving the highest regulatory ratings.
“Working with Sam and the team at CIA provides our owners and their operational teams access to evidenced based guidance, enabling them to take their quality ambitions to the next level.
“We’re proud to be working with CIA and look forward to developing the relationship further over the coming months and years”
Bluebird Care
“The insight they were both able to give, and the ideas and suggestions, was extremely useful and the team were left feeling very inspired…”
“It was our pleasure to have the CIA ‘Mock Inspection Team’ with us – the two days went extremely well and they both confirmed the areas of improvement we expected, which was reassuring to know that our own identified priorities were accurate.
The insight they were both able to give, and the ideas and suggestions, was extremely useful and the team were left feeling very inspired.”
Jamie Anderson, CEO Age UK, (Wirral)
“CIA bring independence, professionalism and a critical eye…”
“Voyage Care are committed to the provision of outstanding care and support for every person we support. We are proud to have a proven track record for delivering support which is innovative, high quality and responsive. In order to enable attainment of positive outcomes for people, we ensure that all our care and support specialisms are underpinned by nationally recognised evidence and best practice.
Voyage Care are delighted to have engaged The CIA Group Ltd to support us with the continued development of our sector leading specialisms. CIA bring independence, professionalism and a critical eye to the development of new processes and specialisms which absolutely supports delivery of our strategy.”
Voyage Care
“Their commitment, professionalism, energy and quality of their work, from both customer services and the front-line consultancy is absolutely fantastic…”
“We are continually aiming to be an outstanding provider. The CIA Group are facilitating this goal by providing an outstanding care quality audit service to us across various locations.
Their commitment, professionalism, energy and quality of their work, from both customer services and the front-line consultancy is absolutely fantastic. We cannot praise the CIA service, or recommend them enough.”
Allyson Kay, Head of Learning Disability Services at Look Ahead Care & Support
“…a depth of experience around quality and compliance that is second to none…”
“Starting up a brand new care & support company can be challenging, especially getting everything right around CQC support, legal and compliance. Building a relationship with our partners The CIA Group has helped our Quality team to form and develop systems and processes to a high standard; not just satisfying and complying to the CQC, but ensuring our policies and procedures are bespoke and in line with Adjuvo’s standards and principles.
Samuel and the team also have a depth of experience around quality and compliance that is second to none. They are supporting Adjuvo in reviewing compliance and quality of potential acquisitions and then reporting back with recommendations as part of due diligence. They are also able to offer training and development to staff.
Samuel is also a pleasure to work with, we share the same ethos and values to ensure care and support is of the highest standard and helps people supported to flourish and reach their goals and potential.”
Mark Lovell, Chief Executive, Adjuvo Care & Support Ltd.
“The inspections are valuable in developing our service improvement planning…”
“Centrum Care Homes had recently acquired two care homes that had been in administration for three years. We engage with The CIA Group to carry out mock CQC Inspections, to give guidance on where care homes are doing well and what they are not doing. The inspections and feedback allow us to be pro-active in developing plans to improve our care services for our residents.
The inspections are valuable in developing our service improvement planning and working with the team to develop our care services.”
Tushar Shar, Director of Centrum Care Homes
“The Mock Inspection service from CIA has helped us to see care quality from an objective perspective…”
“Radfield Home Care are delighted that The CIA Group Ltd are now our preferred care quality and ‘mock inspection’ supplier.
As a quality home care provider and support centre to our growing franchise network, we are continually striving to be outstanding.
The Mock Inspection service from CIA has helped us to see care quality from an objective perspective, be even more proactive and prepare for CQC inspections in a positive way.”
“I am really happy with the relationship and would love to keep The CIA Group Ltd as our preferred supplier to Radfield Home Care. We have now built CIA mock Inspections for new franchise offices into our cashflow.”
Dr Hannah MacKechnie, Managing Director National Office of Radfield Home Care
“The CIA Group have passion and enthusiasm. They put their whole into any given task and ensure outstanding practices are embedded into all the work they complete.”
“We are proud to be providing external & bespoke Training & Development Programmes to the Management and Staff, at the Award Winning and CQC Rated Outstanding, Happy Futures Support Specialists Ltd.
“The CIA Group have passion and enthusiasm. They put their whole into any given task and ensure outstanding practices are embedded into all the work they complete. They are helpful, enthusiastic and have the drive to succeed in everything they do!”
Angela Fletcher, CEO of Happy Futures
“Using CIA has allowed Nexxus to ensure we cope with rapid growth whilst adhering to our quality goals and ethos.”
“Using an external 3rd party to undertake quality assurance inspections has always been a central part of Nexxus’s quality strategy.
The CIA Group have proved themselves to be highly efficient, capable and knowledgeable. The CIA associate was thorough and produced a report that was accurate and detailed, allowing the Nexxus senior leadership team to draft and implement our quality improvement plan.
Starting a new care service from scratch is always difficult; growing from a zero base to 800 hours per week in a little over 12 weeks is fraught with problems. Using CIA has allowed Nexxus to ensure we cope with rapid growth whilst adhering to our quality goals and ethos. I look forward to the next visit booked for 4 months time.”
Nexxus Care
“Warwickshire County Councils Strategic Commissioning Business Unit endorse the work that The CIA Group Ltd do and would recommend their services.”
“We engaged The CIA Group Ltd to support us across two independent care home settings that were experiencing serious care quality and compliance issues. CIA provided a team of highly skilled and experienced Interim Care Managers / Consultants to assist in extremely challenging circumstances.
They assisted us to manage a large staff group and helped us to maintain the safety and well being of residents at both homes during this time. Warwickshire County Councils Strategic Commissioning Business Unit endorse the work that The CIA Group Ltd do and would recommend their services.”
Warwickshire County Council
“It’s the quality of service you’re offering, Hilary delivered everything you said she would, she clearly loves what she does…”
“I wanted to pass on how super it was to have Hilary for the two days. She was a perfect match for Auburn Mere, she had some great ideas and I learned so very much from her in just two days.
She did exactly what I had hoped she would do, she looked in from the outside and gave me some great tools for the future. She was able to give me practical, doable steps to work towards outstanding. It was like a two day supervision session for me, with practical outcomes, it’s just what I needed.
I discussed the issues I’ve not been able to solve by myself and she gave me some very practical methods of solving these. She was encouraging, inspiring and honest.
I’m really glad I did this and can’t wait to read the report. Sam, I’ve followed you on linked in for ages and can see why your company is going from strength to strength. It’s the quality of service you’re offering, Hilary delivered everything you said she would, she clearly loves what she does and had great pride in telling me about the great company she’s working for. Thank you for this great service.”
Marlene Kelly, Registered Manager, Auburn Mere
“The The CIA Group consultancy has been excellent.”
“The The CIA Group consultancy has been excellent. The regulatory specialist that CIA sent to us definitely understands our specific model and we are confident that he is the right person to support us on our journey.
We have thoroughly appreciated the input and look forward to our future workings.
We would certainly recommend The CIA Group.”
Maria Flanagan, Head of Operations, Gray Healthcare
“The project management and specialists involved were highly reliable, knowledgeable and experts in their field.”
“We engaged The CIA Group Ltd to assist us in a specialist, bespoke, care home development project, as well as board level regulatory and CQC training workshops for our non executive board of Directors. The project management and specialists involved were highly reliable, knowledgeable and experts in their field.
We would highly recommend their services and would not hesitate to utilise CIA again in future.”
Sarah Hanson, Executive Director
“As an extremely satisfied customer, we have since appointed CIA to conduct a review of one of our other locations.”
“As an expanding organisation, it was important for us to make sure that our processes are not only in line with the regulators expectations, but also to satisfy our customers needs in a safe, personalised and enabling manor.
On the day of the audit Salinder wasted no time, and fully dedicated the time spent on site on reviewing all critical aspects of the business – including consulting with staff, management and more importantly the service users.
A few days following the audit, as promised we have a received a detailed “CQC style” report – outlining not only the shortfalls, but also our strong points to enable us to embrace the road to outstanding.
We believe that the audit was not only beneficial to our organisation, but also contributed to our Registered Managers professional development by providing the opportunity to focus on taking the business to the “next level”.
As an extremely satisfied customer, we have since appointed CIA to conduct a review of one of our other locations.”
Patryk Udalowski, Head Of Extra Care, Key 2 Care Ltd
“I’m sure our paths will cross again as we would love to work with CIA in the future and would highly recommend CIA to other Social Care providers.”
“I just wanted to say a huge thank you from me personally for all that you have done to support recently. Alison’s clear guidance and hard work throughout the weeks that you supported were invaluable.
I’m sure our paths will cross again as we would love to work with CIA in the future and would highly recommend CIA to other Social Care providers.”
Dr Hannah MacKechnie, Managing Director, National Office of Radfield Home Care
“Overall we are thoroughly satisfied with the service provided and would source associates from CIA again.”
CIA sourced the right associate in a timely and professional manner, checking in to ensure the assignment was on track. As a result of the quality of the associate and the outcomes they achieved, we extended the assignment for a further two periods to take on additional work that needed to be addressed.
Overall we are thoroughly satisfied with the service provided and would source associates from CIA again.”
Jon Manzoni, Southend Care Ltd