Meet The Team
Angela Fletcher
Chief Executive Officer
Angela joined the Health and Social Care sector back in 1986. As a Learning Disability Nurse Angela is passionate about making a difference to those she supports, she is instrumental in leading and delivering strategic change in community regulated services.
After receiving her Graduateship in Management from the City and Guilds Institute in London, then becoming a Fellow for the Institute of Leadership and Management, in 2011 she decided to open Happy Futures. As part of her role as the Chief Executive Officer, Angela directs the strategic growth and development of Happy Futures.
Angela was awarded a Cavell Star, an award given to nurses, midwives, nursing associates and healthcare assistants who shine bright and show exceptional care.
Rachel Bryan
Business Unit Director
Rachel has worked in the social care sector for over 12 years supporting social care providers with recruitment, retention, care quality and compliance.
Rachel is passionate about marketing and is qualified in strategic and digital marketing through the Chartered Institute of Marketing. Rachel is also passionate building excellent relationships with Care Leaders and Care Quality Associates alike, to ensure care quality is at the forefront of the agenda and The CIA Group are supporting providers to improve the care they provide and achieve their goal of improving their CQC rating.
Tracy Flynn
Administrator
Tracy brings a wealth of experience to her role, with seven years in the financial sector and six years as a Community Champion at Filey Tesco. With a strong background in management and business, she seamlessly transitioned into the care sector, where her warm and welcoming nature makes her a key point of contact for consultants and colleagues alike.
As Administrator, Tracy ensures smooth coordination of consultant registrations, compliance checks, and essential processes. Her strong eye for detail and commitment to excellence underpin her work, supporting The CIA Group’s mission to deliver outstanding care quality consultancy.
Karen Ritson
Lead Consultant
With over 15 years’ experience as a CQC Inspector, Karen brings an exceptional depth of regulatory knowledge and sector insight to her role as Lead Consultant. During her time with the Care Quality Commission, she not only inspected a wide range of services but was also a regular member of the national panels responsible for awarding Outstanding ratings, giving her a unique understanding of what truly Outstanding care looks like.
Karen is passionate about supporting services to deliver genuine, person‑centred care and thrives on helping providers improve their performance and elevate their CQC ratings.
As Karen explains:
“Services sometimes need that external eye to see what they need to do to move up to the next level. That’s where I come in.”
Today, Karen works closely with teams, leaders, and providers to identify practical improvements, embed high‑quality care practices, and build confidence ahead of inspection. Her supportive approach, combined with her insider perspective of CQC expectations, makes her an invaluable partner for services striving for excellence.